FAQ

Follow these easy steps to register for Mint Money:

1. Download the Minit Money app from your app store
2. Create a new profile
3. Enter your official first name and last name as they appear on your identity document.
4. Enter a phone number to link to your profile.
5. Select a 4-digit PIN to secure your profile
6. Click on “Register” 

We’ve added a log-in feature to keep your profile safe and secure. If you are an existing MInit Money user and have not yet created a PIN, follow these steps to get started. 

1. Update your Minit Money app from the App Store
2. Click on ‘start’ 
3. Select ‘link my existing profile’
4. Enter your mobile number and the identity document number you used to register 
5. Enter the One-time PIN sent as SMS to your mobile phone number 
6. Create a new 4-digit PIN for Minit Money
7. Use this PIN to access your profile going forward
   
   

If you need help or support, please contact us

To be able to place an order, we require:

1. A valid mobile number 
2. A valid ID document, either a 

• Passport
• SA Driving Licence
• SA National ID card
• SA Green ID Book
• Voters ID
• Asylum document 

These documents can easily be uploaded from your phone to the Mint Money app.

If you would like to upgrade your profile to send higher limits, upload a selfie/photo of you holding your ID document.

Following these guidelines will improve the legibility of your documents:

• Place ID on a dark surface.

ID Document Verification works best when there is a contrast between the ID and the surface on which it is placed. Preferably use plain black paper or a black sheet with no text or printing on it.

• Place ID on a plain surface.

The ID should not be placed on a newspaper, magazine, keyboard, counter top or on your thigh. Holding the document in your hand and scanning it may result in a failed verification. Any key elements that are obstructed (barcodes or text) may result in a failed verification. Use a plain dark background and ensure fingers are not obscuring the document.

• All 4 corners are visible.

When you image an ID/passport, align the edges of the ID or passport bio page within the camera screen and ensure all 4 corners are visible.

• Right distance between the ID and device.

Hold the device over the ID at a distance where the document is completely inside the camera screen. For passport, ensure that the bio page (the page with name, passport number, photo etc) is the only page in view.

• No glare.

When you scan the document, please ensure there is no glare on it. You might have to scan it multiple times if there is glare.

• Avoid dark areas.
  Scan the document in a well-lit room or area (not in a darkened room or area). Normal daylight or a well-lit room is ideal.

• Avoid skewing of image.
  Images should not be skewed/angled within the picture (2-3 degrees is acceptable). The edges of the image should align with the edges of the photo as closely as possible.
• Hold steady.
  Try not to shake the device when you are taking the image of the ID document. Images that are too blurry may not be verified.

• Possible reasons why your profile is not yet verified:

  The verification of documents is done by our advanced AI system, which takes a few minutes to check all the details. Depending on the country in which your documentation was issued you may be required to provide additional information to complete the verification process or the documentation you submitted may not be clear enough. Visit KYC under your profile section to find out more information. You can also reach out to our support team via WhatsApp on 079 636 0240, telephone on 0860 766 960 or email at support@minitmoney.com for assistance.